Terms and Conditions

 

 

Pexon aim to deliver the best handmade cables available and because we have a very high expectation of our skills and expertise to deliver flawless cables we make take a little longer than other companies.

Our normal making time is approximately 5-6 weeks. We will do our very best to reduce this time frame depending on order volume.

Please read this document before ordering any goods and or services from Pexon Pcs Limited. Pexon Pcs Limited is referred to as we in the following text.

When ordering from Pexon PCs Limited, you agree to be bound to these Terms and Conditions.

Any materials/ equipment products supplied by PEXON PCs for any DIY installation by yourself will not be covered by any guarantee. Should you install our materials, equipment / products in error including your own damage to your personal property  WE are not responsible. WE are also not responsible for personal accident of your own making while using products supplied by PEXON PCs Limited.  

Unless previously agreed, orders will be completed when the customer has paid, in full, for all products and services.

All orders are custom hand made to individual clients specifications. If you change your mind and we have not commenced the manufacture, we will endeavour to make alterations and/or refund your order. Full refunds will only be given if you cancel within 7 days of receipt of Order.

If your cable/cables are completed ready for shipping we will not issue a refund. We are happy to consider any cancellation request taking into account the circumstances relating to the cancellation, however in any circumstance, (after 7 days) a 50% cancellation fee will be applied.

It is important to note that all sleeving colours listed on the website may be subject to variations in colour. We buy from reputable suppliers and it may be necessary to change suppliers depending on availability of products. We will make every effort to display good quality images of our product range however the hue of the colour may be  different in some instances. We are not responsible for the variations in colour/shading.

All work comes with standard warranty on parts.
Standard warranty on all USB, PC, Audio Cables is 6 months from date of purchase.

Warranty will be null and void:-

(a)  if damage is caused by excessive mishandling and mistreatment, misuse or abuse i.e stretching coiled cables and audio cables, twisting and uncoiling cables, removal of connectors and shrink tubing. 

(b)  if you involve a third party i.e. sell Pexon goods and equipment you have purchased from Pexon your warranty/ guarantee is not transferable.

(c)  if you involve a third party in the repair and/or interference with products and equipment you have purchased from Pexon 

(d)  through Accidental Damage, Cosmetic Damage, Environmental damage

(e)  through any Power surges/cuts

-  The warranty claim is only valid on production of original invoice and is at the discretion of Pexon to replace or repair the defective product or defective component(s). The replaced product(s) are thereof property of Pexon

-  The warranty is null and void if you attempt in anyway whatsover to repair or replace or take apart any part of the cable including connectors wiring, pins, shrink etc.

-  Pexon Pcs Limited warranty does not cover flood, water or environmental damage; damage including, storm water, fire, over voltage, high violence, war, insufficient air ventilation or other reasons.

-  Should you sell to a third party any Pexon products and/or equipment your warranty period will automatically be terminated. Our contract is personal to the purchaser of the product, service and equipment and is not transferable to a third party. Where there is third party involvement, all costs of repairs are not the responsibility of Pexon PCs Limited.

Please do not hesitate to contact us, if you require any assistance while making an Order and/or technical assistance. We will always try and offer a solution or an alternative course of action. Pexon Team are committed to ensuring the greatest customer care possible.  info@pexonpcs.co.uk

DELIVERY OF GOODS

Every effort will be made to deliver the goods as soon as possible after your order has been accepted and payment cleared.

You will receive a notification that your order has been shipped.

IF YOU HAVE NOT RECEIVED YOUR GOODS FOLLOWING 20 DAYS AFTER SHIPPING PLEASE CONTACT PEXON IMMEDIATELY. Failure to do so may result in no compensation being given. This is because Carriers time limit compensation requests. NB. Any Duty and Tax will be the responsibility of the the recipient.

1.  Pexon  will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. Delivery dates are approximate only and not of any contractual effect

2.  Pexon accept no liability if the goods are damaged in transit. Pexon will ensure, as far as is practicable, that every package is secure and robustly packaged. Additional Insurance cover can be obtained for large and expensive items. Please contact Pexon for details.

3.  Compensation is at the discretion of Pexon Pcs Limited. If goods are delivered by Tracked and Signed/Courier to the address given by the buyer and you are not available to receive the goods, Pexon will not be responsible for the re-delivery to the said address or return of the goods back to Pexon. No refund or compensation will be offered.

4.  Any returned goods are returned to Pexon  at the risk of the buyer and at their cost. A Returns Note can be obtained by contacting  info@pexonpcs.co.uk

5.  We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. The customer is responsible for the return shipping costs. 

6.  Pexon are not responsible for any damaged or lost in transit returned packets. Any Duty and Tax will be the responsibility of the sender.

7. If you are not available to receive your goods and they are returned to Pexon, you will be responsible for return shipping. All cables are made by hand to order and if you decide you no longer want your purchase, there will be a 50% cancellation fee, because the goods are now unsaleable.

REIMBURSEMENT

Should you receive your order and wish to return the product, due to change of mind etc. a refund will not be given.

In any event and dependent on circumstances, Pexon will consider each request on individual merits of the circumstances. Any reimbursement will not be more than 50% of the cable cost. Any refund is at the discretion of Pexon Pcs .

All cables are made to your individual specifications and therefore have no resale value.

If your goods are faulty, you must notify Pexon immediately. If cables are not connecting properly this will be evident within a short period of time.

All exchanged goods will be like for like. There will be no deviation on this policy, because many of our products are made to order.

We will make reimbursement of a faulty cable only. We will not reimburse return shipping. No reimbursement will be made until the goods are received by Pexon and tested.

 If the cables are faulty upon inspection we will refund the shipping at that time and either refund in full or remake the Order.

We will make the reimbursement using the same means of payment as you used for the initial transaction.

If the goods supplied to you are damaged on delivery, you should notify Pexon in writing via email within 2 working days.

 

LIMITATION OF LIABILITY

The supplier's total liability in contract, (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

SECURITY

​To protect your information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

We implement a variety of security measures to maintain the safety of your personal information when you place an order, submit, or access your personal information.

DATA PROTECTION

The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.

APPLICABLE LAW

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

IMAGES

Product images are for illustrative purposes only.

AGE RESTRICTIONS

You agree to be of legal age to purchase and/or use any product that must adhere to official or recommended age ratings.

FORCE MAJEURE

The Supplier will not be under any liability whatsoever in the event that the Supplier is prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond the Supplier’s control. These events include acts of God, civil commotion, riots, flood, drought, fire, legislation or any acts by third party companies or individuals not either under contract to or employed by the Supplier.

PLEASE NOTE THE FOLLOWING:-

When using electrical components, you should use basic safety precautions to minimize the risk to your system and yourself.

Consider your surroundings, do not allow any part of your system to come into contact with damp or water. Do not use your system in the presence of flammable liquid or gases, this includes corrosive materials.

​Guard against electrical overload, shorting or insufficient power. This covers overloaded extension leads. Please do not let children, animals and birds near the systems, as any electrical shocks, damage caused to
children, adults, animals and birds is not the responsibility of Pexon Pcs Limited.

No guarantees or warranty are offered on any 12VHPWR cable, connectors, crimps or wire made by PEXON PCs LIMITED or made with DIY components supplied by PEXON PCS LIMITED

 

Last updated: January 2023
Address

Unit 8F Rodenhurst Business Park, Rodington, Shrewsbury SY4 4QU United Kingdom
Contact   info@pexonpcs.co.uk

LETS GET CREATIVE!

With over a dozen different types of connector finishes, we can perfectly match ANY set up. We only offer genuine connectors from LEMO and Weipu, no fakes, no compromises.

Check out the full range of the connectors we offer below.

Need some help matching your board? No worries! Get in touch with us!

GET IN TOUCH ON DISCORD!
  • LEMO (FACTORY SILVER)

    The classic, staple LEMO connector. Straight from their Swiss factory, our GENUINE LEMO 1B series are the best mix of aesthetics, value for money and strength. Looks great with any set up

  • LEMO (FACTORY BLACK)

    These are the end game factory black, GENUINE LEMO connectors. These are special order items and stock can be sporadic. We are always open for BLACK LEMO orders, but, please be aware that there may be a slight delay as these are rare! Check the estimated delivery date on the ordering page options

  • LEMO (BLUE'D)

    We take a GENUINE LEMO connector, clean it thoroughly with Acetone to remove and grease or contaminants, then the magic happens! We blast each part individually with a high temperature torch to imbue a gorgous, natural blue-ing. NOTE: due to the natural process, each LEMO with blue-ing applied will be unique and different. We aim to keep as much blue colour in as possible. You will see gorgeous blue, purple, gold and bronze hues in the dips, recesses and flats.

  • LEMO (CERAKOTE)

    Want to match your keycap set? Want to contrast or match your set up? Custom Cerakote'd connectors might be what you are looking for! Cerakote is a hard wearing ceramic coating (superior to powder coat) that comes in a plethora of different colours and finishes.

    Check out our current range and stock of in house applied Cerakote colours and finishes below

    CURRENT CERAKOTE FINISHES AND COLOURS 
  • LEMO (OIL QUENCHED)

    We take a GENUINE LEMO, give it a healthy blast of heat (similar to the blue'd technique, but not taken to such an extreme temp) and dip it in an oil quenching liquid to achieve a beautiful natural patina. We may heat and dip multiple times to achieve the desired look. Expect blue, black, brown and bronze finishes through the connector and in the recesses. As with any natural process, each LEMO will have a different finish.

  • LEMO (CASE HARDENED)

    Our personal favourite! Our case hardened GENUINE LEMO are made using a mix of the previous finishes. First, we blue the connectors, apply a very light oil quench and then slowly and methodically sand back the finish to reveal hints of the base brass housing material. Great for most set ups and patina'd boards. Expect blue, purple, gold and green base colours with a high contrast silver, bronze and brass finish on the top. Case hardened finishes can pretty unpredictable due to the multiple processes, this makes it super exciting, each one is totally unique! Embrace the natural creativity!

  • AVIATOR (SILVER)

    Simple, OG factory silver Aviators. We were the first to introduce detachable keyboards way back in 2016. Silver Aviators are a cost effective way of using multiple boards with one main host cable or just simply to add a bit of flair to your board. NOTE: we use 6 pin Aviator connectors to ensure you don't blow your board up if mixing with other cables.

  • AVIATOR (CERAKOTE)

    Want to match your keycap set? Want to contrast or match your set up? Custom Cerakote'd connectors might be what you are looking for! Cerakote is a hard wearing ceramic coating (superior to powder coat) that comes in a plethora of different colours and finishes.

    Check out our current range and stock of in house applied Cerakote colours and finishes below

    CURRENT CERAKOTE FINISHES AND COLOURS 
  • WEIPU (FACTORY SILVER)

    Simple, factory silver Weipu connectors are a good middle ground in terms of price and looks. Strong build, bold looks and good quality make them a great choice if you want a larger connector to fit your board or build.

  • WEIPU (FACTORY BLACK)

    A fantastic looking and performing, factory black Weipu. Made from Aluminium and finished in a solid black anodized finish, black Weipu are lightweight and attractive. Cheaper than LEMO but still offer something that stands out at a reasonable price.

  • WEIPU (OIL QUENCHED)

    We take a factory silver Weipu, acetone clean it to remove grease and imperfections, then, we hit it with a load of bright blue flame and dunk it in our natural quenching liquid. Due to their larger size, Weipu connectors can take a LOT of heat so we can do multiple dips; this means that Weipu's are the best choice for oil quenched finishes. More heat and dip cycles, the more interesting patination, colour and depth we can add. Just look at the photo above! Theres so much texture and colour!

  • WEIPU (CASE HARDENED)

    Similar to our LEMO Case Hardened finish. With Weipu, again they can take more heat, so expect more blue-ing than other finishes.

    We remove and grease and contaminants, blue the parts individually, lightly oil quench and slowly remove the top silver material to reveal the base brass material. Expect a LOT of texture on case hardened Weipu connectors due to the recesses, hex lock nuts, strain relief and multiple angles.